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Certified IAM Specialists  ·  AI Security

Secure Every Identity.
Before It Becomes a Breach.

Identity and AI security, built by certified specialists. Okta and Auth0 experts securing the people, applications, and AI agents that run your business.

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50+
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0
Reported Breaches Post-Implementation
Certified IAM Specialists
AI & Agent Security
100% Certified Practitioner Team
Zero Trust Architecture
GDPR & CCPA Advisory
Award Winner

Company of the Year Awards Canada 2026 in Identity Security Solutions  ·  Excellence Awards

Platforms we deliver on okta Auth0 Frameworks we align to NIST AI RMF  ·  Google SAIF  ·  OWASP LLM Top 10  ·  Zero Trust
What We Do

Four Practice Areas.
One Security Partner.

All Services →

Workforce Identity

Every employee and contractor gets the right access from their first day to their last. We design and run SSO, MFA, lifecycle automation, and access reviews on Okta.

SSO & MFAJoiner / mover / leaverSCIM provisioningAccess reviewsZero Trust
Explore Workforce Identity →

Customer Identity

Sign-up and login are your customers’ first impression. We build Auth0 experiences that scale, resist fraud, and stay out of the way.

Auth0 / CIAMUniversal LoginPasswordlessSocial & enterprise loginAPI security
Explore Customer Identity →

AI & Agent Security

AI agents act on behalf of people and systems. We give them their own identities and scoped access, and secure the apps, data, and cloud they run on.

Secure AI FoundationAgent identityNIST AI RMFOWASP LLM Top 10AI governance
Explore AI Security →

Managed Identity Services

A certified expert on retainer, or embedded in your team, to keep your identity program healthy long after go-live.

Health checks & auditsMonthly retainersEmbedded engineersIncident supportRoadmap reviews
See engagement models →
AI Security

Your AI Moves Fast.
Your Security Should Keep Up.

AI agents and LLM apps introduce new identities, new data paths, and new attack surface. Our Secure AI Foundation designs security in from week one, running alongside your AI build instead of being bolted on at the end.

Identity for AI agentsLeast-privilege access and lifecycle controls for agents and other non-human identities.
Secure AI appsThreat modeling and guardrails against prompt injection, data leakage, and tool misuse.
Governance that holds upBuilt on NIST AI RMF, Google SAIF, and the OWASP Top 10 for LLM applications.
Explore AI Security → Read: Security Can’t Be the Last Sprint →
Ways to Start

Start Small. Prove Value Fast.

You don’t need to commit to a full program to work with us. Pick the entry point that fits where you are today.

No cost

Free Health Check

A certified consultant reviews your Okta or Auth0 tenant across six areas. You get a scorecard and a 30-minute readout.

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Fixed scope

AI Security Discovery

Discovery through architecture of our Secure AI Foundation. Leave with a seven-layer assessment, target architecture, and roadmap.

How it works →
Extend your team

Embedded IAM Engineer

A dedicated, certified engineer working inside your team, from design through go-live and hypercare.

Discuss staffing →
Monthly

Managed Services

10, 20, or 40 hours a month of certified Okta expertise on retainer, with SLAs and monthly health reports.

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Why Metrik Connect

IAM Experts. Not Generalists.

Most consultancies treat identity as one item on a menu of 50 services. Every person at Metrik Connect is exclusively focused on identity and AI security, which means we've seen more environments, solved more edge cases, and built a deeper bench of expertise than any generalist firm can match.

  • Fully certified IAM practitioners, not generalist IT staff learning on your dime
  • Deep platform expertise across leading identity vendors and technologies
  • Transparent project plans with defined milestones, costs, and timelines
  • Post-implementation support and continuous optimization included
  • Personalized, one-on-one support that larger firms simply can't offer

Certified IAM Specialists

Our certifications are earned through real-world deployments, not classrooms. They reflect a proven track record of successful IAM implementations, satisfied clients, and outcomes that hold up under audit.

Measurable, Repeatable Outcomes

We tie every engagement to quantifiable metrics: reduced ticket volume, faster provisioning, higher MFA adoption, and cleaner audit trails, so you can demonstrate security ROI to leadership.

Our Approach

From Discovery to Deployment
in Four Structured Phases

No black boxes. No vague timelines. Every engagement follows a disciplined process designed to deliver results fast and build lasting identity security foundations.

1

Discovery & Assessment

Deep-dive into your current Okta environment, app portfolio, and identity posture. We identify gaps, risks, and quick wins.

2

Solution Design

Custom architecture tailored to your tech stack, compliance requirements, and business goals, with full cost modeling.

3

Implementation

Hands-on deployment with your team. We configure, integrate, test, and validate against your defined security benchmarks.

4

Optimize & Support

Ongoing monitoring, policy refinements, and managed support to keep your identity program ahead of emerging threats.

Client Results

Trusted by Organizations
That Can't Afford to Get It Wrong

Working with Metrik Connect was always a smooth and easy process that made my team's lives easier. The consultants were easy to work with and thorough in everything they helped us with.
Enterprise IT Leader, Metrik Connect Client
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Ready to Start

Your Identity Program Deserves
Expert-Level Execution.

Schedule a complimentary 30-minute consultation with a certified Okta architect. No sales pressure; just a clear assessment of where you stand and what's possible.

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Metrik Connect MetrikConnect

Certified IAM specialists delivering custom identity security solutions for enterprises of all sizes.

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Our Services

Everything You Need to Build
a World-Class Identity Program

From initial assessment through ongoing management, Metrik Connect delivers the full spectrum of IAM services your organization needs to stay secure, compliant, and operationally efficient, across Okta, Auth0, and the AI platforms you build on.

Practice Areas

Where the Work Lands

Workforce Identity

Every employee and contractor gets the right access from their first day to their last. We design and run SSO, MFA, lifecycle automation, and access reviews on Okta.

SSO & MFAJoiner / mover / leaverSCIM provisioningAccess reviewsZero Trust
Explore Workforce Identity →

Customer Identity

Sign-up and login are your customers’ first impression. We build Auth0 experiences that scale, resist fraud, and stay out of the way.

Auth0 / CIAMUniversal LoginPasswordlessSocial & enterprise loginAPI security
Explore Customer Identity →

AI & Agent Security

AI agents act on behalf of people and systems. We give them their own identities and scoped access, and secure the apps, data, and cloud they run on.

Secure AI FoundationAgent identityNIST AI RMFOWASP LLM Top 10AI governance
Explore AI Security →

Managed Identity Services

A certified expert on retainer, or embedded in your team, to keep your identity program healthy long after go-live.

Health checks & auditsMonthly retainersEmbedded engineersIncident supportRoadmap reviews
See engagement models →
Core Offerings

Tailored Engagements.
Measurable Outcomes.

Secure AI Foundation
A structured security track that runs in parallel with your AI and cloud build. We assess and secure seven layers, from the identities your agents use to the data they touch and the governance your auditors will ask about, so security is designed in from week one. Enterprise engagements typically run eight weeks; smaller teams can start with Discovery through Architecture and treat implementation as a follow-on.

Includes: AI threat model and risk register, identity and access controls for AI agents, data protection and guardrail design, cloud security architecture, detection and response integration, and a governance framework aligned to NIST AI RMF.
Okta Implementation & Optimization
Our certified Okta architects handle everything from greenfield deployments to full-scale migrations and legacy remediation. We configure SSO, MFA, adaptive authentication policies, lifecycle management, and API Access Management, all tested against your specific threat model and compliance requirements. Whether you're standing Okta up for the first time or untangling years of configuration debt, our team has seen it and solved it.

Includes: Tenant design & configuration, app integrations (SAML, OIDC, SCIM), MFA strategy, user provisioning/deprovisioning, Okta Verify rollout, admin runbooks, and hands-on team training.
IAM Security Health Checks & Audits
Already have Okta deployed? Our independent assessments benchmark your current configuration against CIS controls, Zero Trust principles, and your own stated security policies. We surface over-privileged accounts, misconfigured MFA policies, orphaned users, weak authentication rules, and integration gaps. We then deliver a prioritized remediation roadmap with clear effort and impact ratings.

Deliverable: Executive summary, detailed findings report, risk-tiered remediation roadmap, optional 90-day re-assessment.
Managed Services Agreements
After deployment, the work isn't done. Our Managed Services Agreements put a certified Okta expert on retainer to handle policy changes, new app integrations, incident response support, and user lifecycle management. Choose from hour-tiered packages matched to your team's capacity and risk tolerance: 10, 20, or 40 hours per month.

Includes: Named consultant, dedicated Slack channel, monthly health reports, change management support, and escalation SLAs.
Role-Based Access Review & Remediation
Entitlement creep is one of the most common and most dangerous IAM failure modes. We design and execute structured access reviews, build RBAC frameworks, and automate provisioning rules so users have exactly the access they need and nothing more. The result is a cleaner, auditable identity architecture that satisfies your auditors and reduces breach impact.

Includes: Access inventory, joiner/mover/leaver policy design, automated provisioning workflows in Okta, and audit-ready reporting templates.
Cloud Integration & App Onboarding
Every disconnected application is a potential attack vector. We integrate your full SaaS and on-prem portfolio into Okta, handling SAML, OIDC, SCIM, and custom API integrations. Our team prioritizes based on risk exposure, business criticality, and implementation complexity to maximize early impact and close the most dangerous gaps first.

Includes: Application discovery, integration architecture design, protocol configuration, testing, and end-user acceptance validation.
Auth0 & Customer Identity (CIAM)
Customer-facing identity demands a different approach than workforce IAM. We implement Auth0, the leading developer identity platform, to deliver secure, frictionless login experiences for your end users. This includes social login, passwordless authentication, MFA, and machine-to-machine API security for modern application architectures.

Includes: Auth0 tenant configuration, universal login customization, social identity providers, MFA policies, API authorization, and developer documentation.
AI Security

Secure AI Foundation

Production-grade AI needs production-grade security. We assess every client across the same seven layers, so nothing gets missed and your security team sees a framework they already recognize.

NIST AI Risk Management Framework Google Secure AI Framework (SAIF) OWASP Top 10 for LLM Applications OWASP Agentic AI Guidance
LAYER 01

Identity

Human and non-human identities, agent credentials, and least-privilege access for every model and tool call.

LAYER 02

AI Apps & Agents

Prompt injection, insecure tool use, and output handling, assessed against the OWASP Top 10 for LLM and agentic apps.

LAYER 03

Data

Classification, access boundaries, and leakage controls for training data, RAG sources, and model outputs.

LAYER 04

Cloud

Secure landing zones, workload identity, and posture management for the infrastructure your AI runs on.

LAYER 05

Endpoint & Network

Device trust, segmentation, and egress controls around AI workloads and the people using them.

LAYER 06

Detection & Response

Logging and alerting for AI-specific threats, plus playbooks your team can actually run.

LAYER 07

Governance

Policies, risk registers, and accountability mapped to NIST AI RMF and Google SAIF.

Weeks 1–2

Discovery

Inventory models, agents, data flows, and identities. Baseline risk across all seven layers.

Weeks 2–3

Design

Threat model, control objectives, and measurable success criteria agreed with your team.

Weeks 3–4

Architecture

Target security architecture and a prioritized roadmap your engineers can build against.

Weeks 4–8

Implementation

Build identity and agent controls, and spec and review the cloud-native controls alongside your build.

Talk to Us About AI Security

Not Sure Where to Start?

Our Discovery & Assessment engagement is designed exactly for that. In two weeks, you'll have a complete picture of your IAM posture and a clear, prioritized path forward.

Request a Discovery Call
Metrik Connect MetrikConnect

Certified IAM specialists delivering custom identity security solutions for enterprises of all sizes.

Services

  • AI Security
  • Okta Implementation
  • IAM Health Checks
  • Managed Services

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  • Contact

Legal

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© 2026 Metrik Connect Solutions. All rights reserved.

Home / Case Studies
Client Results

Real Organizations.
Real Outcomes.

Explore how Metrik Connect has helped enterprise clients eliminate security risk, achieve compliance, and regain control of their identity infrastructure, powered by Okta and Auth0.

National Food & Beverage Franchise  |  Okta Enterprise Deployment
Enterprise Identity Overhaul for a National Quick-Service Restaurant Chain

A nationally recognized quick-service restaurant franchise needed an enterprise-grade identity platform to secure their entire workforce across hundreds of corporate and franchise locations. Their environment was fragmented, lacked unified access controls, had no privileged access management, and relied on a legacy PAM solution requiring migration.

Metrik Connect designed and deployed a complete Okta environment from the ground up: custom systems architecture, full Active Directory integration, Okta Privileged Access with legacy PAM migration, and device trust policies enforced across all corporate endpoints. The rollout included structured employee communications and a phased onboarding plan to drive adoption at scale.

5,000
Users secured across enterprise
OPA
Privileged Access deployed + legacy PAM migrated
Device Trust enforced on all corporate endpoints
Regional Banking Institution  |  Full IAM Program Build
Comprehensive Identity Program Overhaul for a Multi-State Regional Bank

A multi-state regional bank needed to overhaul a fragmented identity program that lacked centralized access controls, had no lifecycle automation, and carried significant audit risk from unmanaged accounts and inconsistent MFA coverage. The engagement required a dedicated IAM resource embedded within their team, not a one-time consulting handoff.

Metrik Connect embedded a dedicated Okta engineer to guide the bank through a full identity program build: discovery and architecture, Active Directory sync, Office 365 SSO and provisioning, HRIS integration review, device trust enforcement, structured rollout planning, and end-user communications, from policy design through go-live and hypercare.

2,000
Employees on unified identity platform
Embedded
Dedicated Okta engineer on the client team
AD, O365, HRIS & Device Trust all integrated
National Financial Credentialing Authority  |  Auth0 Customer Identity
Modern Identity Platform for a National Professional Certification Body

A nationally recognized financial credentialing authority needed an identity platform that matched the trust and rigor of the certifications they issue. Their authentication was fragmented across their digital ecosystem with no unified login experience, no custom branding, and no enterprise directory integration, a poor reflection of an organization built on professional standards.

Metrik Connect implemented a fully configured Auth0 environment: custom domain, branded Universal Login across all user flows (sign-in, sign-up, MFA, password reset), enterprise integration with Microsoft Entra ID, and a thorough review and hardening of their existing database connection.

10,000
Credential holders on unified Auth0 platform
Auth0
Full tenant build with Entra ID integration
Branded login experience across all digital properties
National Professional Association  |  Auth0 Member Identity Platform
Unified Member Identity Platform for a 10,000-Member Financial Professionals Association

A prominent national association serving financial professionals needed to unify authentication across a complex digital ecosystem spanning member portals, certification systems, events, and partner integrations. Their legacy association management system (AMS) had no modern identity layer, authentication was fragmented, and there was no consistent member experience across properties.

Metrik Connect designed and implemented a comprehensive Auth0 platform: full tenant configuration, custom user flow development, legacy AMS database integration, fully branded Universal Login, and a structured member migration strategy to move users without disrupting access to any existing property.

10,000
Members on unified identity platform
Legacy AMS
Integrated via custom Auth0 database connection
Zero-disruption member migration executed

Ready to Write Your Own Success Story?

Every engagement starts with a no-commitment discovery call. Tell us where you are, and we'll show you the fastest path to where you need to be.

Start the Conversation
Metrik Connect MetrikConnect

Certified IAM specialists delivering custom identity security solutions for enterprises of all sizes.

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Company

  • Contact

Legal

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  • Your Privacy Choices

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Knowledge Center

Guides, Checklists &
Okta Expertise, Free.

Practical IAM resources built by our certified Okta consultants to help security and IT teams strengthen their identity programs, close configuration gaps, and benchmark against best practices.

From Our Blog

IAM Insights & Expertise

Featured  ·  AI Security
Security Can't Be the Last Sprint: Building a Secure AI Foundation
Spencer Kryczka
Spencer KryczkaFounder & CEO, Metrik Connect Solutions  ·  October 5, 2026  ·  7 min read
AI is moving from pilots to production agents that act across real systems. Most programs still schedule security as the final phase, after the architecture is locked. This piece explains why that order fails for agentic AI, and lays out a seven-layer, framework-based approach that runs security in parallel with the build.
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Most organizations I talk to are past the AI experiment phase. They have agents summarizing tickets, drafting customer replies, querying data warehouses, and increasingly taking actions on their own: opening a change request, provisioning a resource, moving a record from one system to another. The business case is clear and the pressure to ship is real.

What hasn't caught up is the project plan. In engagement after engagement, security shows up as the last line item: build the platform, deploy the workloads, then bring in the security team for a review before go-live. That sequencing was never ideal for traditional applications. For agentic AI, it breaks down completely.

What changes when software starts acting on its own

A traditional application does what its code tells it to. An AI agent decides what to do based on instructions, context, and whatever data it can reach, then calls tools to do it. That shift introduces three problems security teams aren't used to seeing at the same time.

  • New identities. Every agent is a non-human identity that needs credentials, permissions, and an owner. Many teams start with a shared service account or a long-lived API key because it's fast. Those shortcuts tend to become permanent.
  • New data paths. Retrieval pipelines, vector stores, and tool integrations create routes to sensitive data that didn't exist in your original data classification or access model.
  • Chained decisions. A single user request can trigger a multi-step chain where one agent calls another, which calls an API, which writes to a system of record. Every step is an access decision. As orchestration gets more complex, the blast radius of one over-privileged agent grows with it.

The OWASP Top 10 for LLM Applications captures this well. Alongside prompt injection, it calls out sensitive information disclosure and excessive agency: agents that have more permissions, more tools, or more autonomy than the task requires. Those are architecture problems, not configuration problems, and they're very hard to fix after the fact.

Why "we'll secure it later" gets expensive

When security arrives at the end, the review usually finds the same things: agents running under shared credentials, broad permissions granted during development that were never narrowed, no way to trace an action back to the agent and the person who triggered it, and data flowing into prompts that was never meant to leave its original system.

Fixing those issues at that stage means re-plumbing identity, re-scoping access, and sometimes redesigning how agents talk to each other, all while the business is waiting for a launch date. The alternative is to accept the risk and ship, which is how today's shortcut becomes next year's incident.

“The cheapest time to give an AI agent the right identity and the right permissions is before it exists.”

Start with frameworks your security team already trusts

You don't need to invent a new methodology for AI security. Several well-established frameworks already give you a common language with risk, compliance, and engineering teams:

  • NIST AI Risk Management Framework for governance: how you map, measure, and manage AI risk across the organization.
  • Google's Secure AI Framework (SAIF) for extending proven security foundations, like identity, detection, and automation, to AI systems.
  • The OWASP Top 10 for LLM Applications and OWASP's agentic AI guidance for the application-level threats specific to models and agents.

Anchoring to these frameworks matters for a practical reason: when an enterprise security team reviews your AI program, they want to see controls they recognize. It shortens approvals and keeps the conversation focused on risk instead of terminology.

Seven layers, assessed the same way every time

At Metrik Connect, we organize AI security work into seven layers. Every client gets assessed against all seven, so nothing falls through the cracks between teams:

  1. Identity: human and non-human identities, agent credentials, and least-privilege access for every model and tool call.
  2. AI apps and agents: prompt injection, insecure tool use, and output handling.
  3. Data: classification, access boundaries, and leakage controls for training data, retrieval sources, and model outputs.
  4. Cloud: secure landing zones, workload identity, and posture management for the infrastructure AI runs on.
  5. Endpoint and network: device trust, segmentation, and egress controls around AI workloads and the people using them.
  6. Detection and response: logging and alerting for AI-specific threats, plus playbooks your team can actually run.
  7. Governance: policies, risk registers, and accountability that will hold up to an audit.

Run security as a parallel track, not a final phase

The most important change is timing. Instead of a security review at the end, we run security as its own workstream inside the same timeline as the AI and cloud build. On a typical enterprise engagement, that looks like eight weeks:

  • Discovery (weeks 1–2): inventory models, agents, data flows, and identities, and baseline risk across all seven layers.
  • Design (weeks 2–3): agree on the threat model, control objectives, and measurable success criteria.
  • Architecture (weeks 3–4): define the target security architecture and a prioritized roadmap engineers can build against.
  • Implementation (weeks 4–8): build the identity and agent controls, and specify and review the cloud-native controls alongside the platform team.

The practical effect is that identity and access decisions get made during the cloud foundation work, before the first agent workload lands, not after. Engineers build on secure defaults instead of retrofitting them.

Identity is the control plane for AI agents

If you only take one thing from this article, make it this: treat every agent like a first-class identity. In practice, that means:

  • Every agent gets its own identity, never a shared account.
  • Credentials are scoped to the task and short-lived wherever the platform supports it.
  • Every agent has a named human owner who is accountable for what it can do.
  • Every action is logged with enough context to trace it back to the agent and the request that triggered it.
  • Agents are included in the same access reviews as people, and lose access when they're retired.

This is the same discipline mature identity programs already apply to employees and contractors. The difference is that agents multiply faster, change more often, and rarely file a ticket when they need more access.

It scales down, too

None of this is reserved for large enterprises. For smaller organizations, we combine phases and focus on the layers that matter most for their environment. A 50-person company building its first customer-facing agent needs the same principles as a global manufacturer; it just needs fewer weeks to apply them. Many teams start with discovery through architecture only, leave with a full security architecture and roadmap, and treat implementation as a follow-on.

Five questions to ask about your AI program this week

  1. Do we have an inventory of every model and agent running in production?
  2. Does each agent have its own identity and a named owner?
  3. Are agent credentials scoped and short-lived, or shared and permanent?
  4. Could we trace a specific action back to the agent and the request that caused it?
  5. Who approves a new tool or data source before an agent can use it?

If any of those answers is "not sure," that's the right place to start, ideally before the next agent goes live rather than after.

Metrik Connect helps organizations design security into their AI programs from day one through our Secure AI Foundation. If you'd like to talk through where your program stands, reach out at contact@metrikconnect.com.

MFA
Article  ·  Identity Security
Next-Level Multi-Factor Authentication That's More User-Friendly
In 2020, an audit of the dark web uncovered over 15 billion stolen logins from more than 100,000 breaches, a number that has since surged 65% to 24 billion compromised credentials. Stolen credentials account for nearly half of all breaches, yet 49 of the 50 most common passwords can be cracked in under a second. This article examines Adaptive MFA: how it layers risk-based authentication without adding friction, and why it's now the baseline standard for enterprise identity security.

In 2020, an audit of the dark web uncovered over 15-billion stolen logins from more than 100,000 breaches. Fast-forward to today, and that number has surged by 65 per cent to a staggering 24-billion compromised usernames and passwords readily available on the dark web. The primary culprit behind cyberattacks remains stolen credentials, accounting for nearly half of all breaches in 2022. Alarmingly, 49 out of the top 50 most commonly used passwords can be cracked in under one second. While IT teams can enforce stricter password policies, such as requiring the inclusion of special characters, this only marginally increases password security and is not sufficient on its own to protect organizations.

One prevalent issue contributing to compromised passwords is password fatigue, as users struggle to manage multiple authentication requirements across various applications. Implementing Single Sign-On (SSO) can alleviate this burden and reduce the risk posed by stolen credentials, as attackers would not gain access to multiple applications with a single compromised password. However, organizations need additional measures to defend against those responsible for the billions of compromised credentials on the dark web and prevent potentially costly breaches.

Enter Okta's Adaptive Multi-Factor Authentication (AMFA), a solution designed to mitigate the impact of stolen credentials by adding an extra layer of authentication without introducing additional friction for users. Unlike traditional MFA, which supplements usernames and passwords with another verification method, AMFA evaluates the risk level of a user's access request by considering factors such as their location, device, or IP address. This approach significantly enhances protection while maintaining user accessibility.

According to Microsoft, in 2019, simple MFA successfully blocked nearly 100 per cent of account takeover attacks, including 99.9 per cent of fraudulent sign-in attempts to its cloud services. Okta's Adaptive MFA takes this further by allowing dynamic policy adjustments and step-up authentication, prompting users for additional factors when accessing sensitive data or applications.

Deploying Okta AMFA not only enhances organizational security but also reduces the burden on IT teams by minimizing password management and reset tasks. The simplicity of deployment, and seamless integration with various identity providers and applications, makes Okta AMFA a compelling choice for organizations seeking to optimize their security posture while prioritizing user experience.

To explore whether Okta AMFA is the right fit for your organization's security needs, leverage the expertise of Identity and Access Management (IAM) professionals at Metrik Connect Solutions. We support your journey, implementing proactive measures today to safeguard your organization against cyber threats tomorrow.

Passwordless
Article  ·  Authentication
Adopting Passwordless Authentication
61% of cyberattacks involve compromised credentials, yet the average employee spends 12.6 minutes per week just entering or resetting passwords. Gartner projects 60% of large enterprises and 90% of mid-size companies will adopt passwordless methods in the majority of their use cases. This article breaks down the tools making it possible: magic links, FastPass, device trust, and factor sequencing.

Password-free authentication has revolutionized user authentication by replacing traditional password reliance with non-knowledge-based factors. This innovative approach uses technologies such as magic links, biometric factors, smart cards, and digital certificates to verify users. With a staggering 61 per cent of cyberattacks and data breaches involving compromised credentials, the growing popularity of passwordless authentication is no surprise. Recognizing the risks associated with stolen usernames and passwords, organizations are increasingly embracing this game-changing authentication method.

Widespread Adoption of Passwordless Authentication

Gartner's insights reveal a significant shift, projecting that 60 per cent of large and global organizations, along with 90 per cent of midsize enterprises, will adopt password-free authentication methods in over half of their use cases. This marks a substantial increase from just a few years prior, underlining the industry's collective move away from password-dependent systems. The economic motivation is equally compelling: the time and resources IT professionals could otherwise invest in enhancing the overall tech environment of an organization, rather than managing and resetting passwords.

Saving Employees' Time and Improving Productivity

The Ponemon Authentication Report (2019) underscores the time and cost implications of password-based authentication practices. The report revealed that the average employee spends about 12.6 minutes per week entering or resetting passwords. This cumulative loss in productivity could be mitigated significantly by transitioning to a password-free authentication structure.

Improving User Experience

Implementing passwordless authentication not only safeguards against common password-based attacks like phishing and credential stuffing, but also enhances the user experience and reduces password management costs for IT professionals. To align with this evolving trend, organizations can turn to purpose-built IAM platforms that provide a range of solutions catering to diverse use cases, acting as the essential building blocks for a seamless transition to password-free authentication.

A Variety of Passwordless Tools

Okta FastPass enables users to register their devices with the Okta Verify App, facilitating passwordless logins across various platforms, browsers, desktop applications, and native mobile applications. Magic links offer a convenient way to validate requests for passwordless authentication, particularly useful for applications that don't require constant re-authentication. Factor sequencing introduces dynamic authentication experiences based on highly assured factors such as risk scoring, and Okta Verify effectively eliminates the need for passwords. Desktop Single Sign-On allows users to log in on machines joined to Active Directory, granting access to managed apps on browsers or desktops without entering credentials. Leveraging Device Trust enables organizations to manage endpoints and facilitate passwordless logins on both desktop and mobile platforms through seamless integration with unified endpoint management software.

Consult with the experts at Metrik Connect Solutions to explore how these features can be tailored to meet the unique needs of your organization.

Zero Trust
Article  ·  Zero Trust
A Phased Approach to Zero Trust Architecture
The outdated network perimeter model exposes organizations in today's distributed, multi-device workforce. Identity is the new perimeter; "never trust, always verify" is the guiding principle. This article lays out a four-stage Zero Trust maturity model: from fragmented identity silos through unified IAM, contextual access, and full adaptive workforce, with practical transition steps at each stage.

The outdated model of network perimeter-centric security exposes organizations to potential attackers, especially in today's dynamic work environment. Picture a workforce constantly on the move, utilizing multiple devices from multiple, ever-changing locations, all requiring instantaneous access to the cloud. The evolution of the modern workplace has necessitated a paradigm shift that requires a new perimeter, one centered around people. In this scenario, identity emerges as the singular point of control, a cornerstone of the zero-trust security model.

Balancing usability and access for employees and consumers, while upholding security standards, can be challenging. However, embracing the principles of zero trust, encapsulated in the mantra "never trust, always verify," can facilitate a smoother transition from network-centric to identity, person-centered perimeter security.

What is Zero-Trust Architecture

Zero-Trust Architecture entails placing trust in no one and verifying everyone. The objective is to ensure that the right individuals have appropriate access to designated resources at the right time, all while minimizing security risk. A structured four-stage process guides organizations in assessing their current security perimeter and advancing towards a more sophisticated Zero Trust security infrastructure.

Stage 1: Fragmented Identity

Description: Applications and directories lack cohesion, with user identities scattered across various systems and services. Users possess multiple sets of potentially compromised credentials.

Transition to Stage 2: Consolidate all users under a unified Identity Access Management (IAM) system.

Stage 2: Unified IAM

Description: Single Sign-On (SSO) implemented for all employees, contractors, and partners. Modern Multi-Factor Authentication (MFA) minimizes the risk of credential-targeted attacks. Unified policies streamline IAM management.

Transition to Stage 3: Implement contextual access based on rich user data, applying access policies that adjust friction according to signals, and enabling automatic provisioning for joiners, movers, and leavers.

Stage 3: Contextual Access

Description: Gather user roles, application/device location, and network contexts to assess risk and determine access levels. Adjust or remove permissions when users change roles or leave the organization.

Transition to Stage 4: Introduce an intelligent, risk-based engine on top of Stage 3, defining risk tolerance based on contextual signals. Implement adaptive authentication that is continuously updated and monitored.

Stage 4: Adaptive Workforce

Description: Implement authentication throughout the user experience, leveraging adaptive, risk-based assessments to identify risk. Users are re-prompted based on signal changes, ensuring increased security with reduced friction. High confidence in user identity enables smooth access, potentially even embracing passwordless access.

While many organizations may find themselves in the nascent stages of adopting a mature zero-trust architecture, the experts at Metrik Connect Solutions stand ready to assist at every step. Whether it's implementation, management, or adjustment of your security posture, we navigate the ever-changing world of cybersecurity with precision and expertise.

RBAC
Article  ·  Access Control
Thwarting Cyber-Attacks Through Role-Based Access Control
The global annual cost of cybercrime is estimated to reach US$13.82 trillion by 2028. Role-Based Access Control (RBAC) is emerging as a cornerstone defense, ensuring only the right people access the right resources, while thwarting lateral movement from attackers. This article covers RBAC design fundamentals, a four-step implementation framework, and how it directly reduces your organization's attack surface.

In today's online work environment, safeguarding enterprise security and privileged access to sensitive information is paramount. Cyber-attacks continue to grow in number, frequency and impact, with the global, annual cost of cybercrime estimated to be as high as US$13.82 trillion by 2028, according to Statistica. Striking a delicate balance between robust organizational access and employee efficiency is key. Role-based access control (RBAC) is emerging as a key solution, granting access to necessary personnel while thwarting unauthorized entry.

Originating in the 1990s, RBAC has gained widespread adoption, but how can organizations effectively leverage Identity and Access Solutions (IAAS) to implement it?

Implementation Framework

System Inventory: Begin by meticulously cataloging all system components, identifying critical resources central to daily business operations, including files, servers, and programs.

Role Identification: Collaborate between management and HR to define roles and the associated resource-access necessary for job success.

Integration Timeline: Establish a clear timeline for integration, allowing employees adequate preparation to prevent workflow disruptions during implementation.

Feedback Loop: Maintain open communication channels for feedback throughout the process, ensuring alignment with managerial expectations, and verifying the accuracy of roles and permissions before finalizing changes.

RBAC offers adaptability, scalability, and benefits for users, managers, and IT administrators alike, ultimately saving time, reducing costs, and fortifying against cyber threats in the long-term. While the prospect of implementing RBAC may seem daunting, following these practical steps can pre-emptively address challenges and streamline the transition. Leveraging the expertise of Metrik Connect consultants can significantly facilitate RBAC implementation, ensuring a smooth transition and bolstering organizational security.

Article  ·  Cloud Security
Cybersecurity in Cloud Environments: A Basic Framework
As organizations accelerate cloud adoption driven by IT agility and remote work demands, the security models protecting on-premise environments no longer apply. This article establishes a four-pillar cloud cybersecurity framework: encryption, access control with MFA, employee education, and routine penetration testing, that forms the baseline every organization should have before expanding their cloud footprint.

In the global landscape, organizations are swiftly embracing the cloud, driven by a compelling need for heightened IT agility and speed. This technological revolution, however, unveils a realm of cybersecurity challenges that demand attention.

To fortify cloud environments, it's imperative to take advantage of the essence of the cloud. In simple terms, it serves as a virtual space where files, software, applications, and data are stored, managed, and accessed. The surge in cloud technology adoption gained momentum during the global pandemic as remote work became a necessity. The cloud's adaptability made resource access and sharing seamless, regardless of physical location. Yet, this rapid transition to cloud-driven remote work environments and data storage brought about novel access and security challenges.

Encryption

One of the most fundamental cloud cybersecurity frameworks is encryption, which renders data unreadable to potential malicious actors, or anyone lacking the key to decipher the information. Encryption should extend beyond existing cloud data to cover end-to-end processes, including data movement to or from the cloud and transmission between employees.

Access Control

Another instrumental framework for securing cloud environments is the implementation of stepped-up access control policies. This will ensure that users receive access only to the tools necessary for their roles, guaranteeing that the most sensitive data is accessible only to verified users with high-level access. Layering Multi-Factor Authentication (MFA) atop this access control framework further fortifies resources.

Employee Education

Elevating knowledge and awareness through employee education is crucial: instilling a sense of suspicion, promoting proper password management, and fostering careful browsing can significantly reduce the risk of phishing, malware, and credential-based attacks on your cloud environment.

Regular Penetration Testing

Lastly, routine penetration testing serves as a proactive measure to expose any vulnerabilities in your organization's defense, preventing potential data breaches from escalating.

Embarking on the cloud technology adoption journey may appear daunting, but the cloud cybersecurity experts at Metrik Connect Solutions stand ready to guide you through the process ensuring comprehensive protection for your organization.

Article  ·  Threat Intelligence
Trends and Impacts of Cybercrime
Remote work and cloud proliferation have dramatically expanded the enterprise attack surface, and cybercriminals are capitalizing on it. Businesses with $100k–$9M in annual revenue are seeing a surge in targeted attacks. This article examines the threat landscape, the identity and access capabilities that matter most (IAS, RBAC, SSO, AMFA, Zero Trust), and how organizations of all sizes can close their most critical gaps.

The paradigm shift towards remote work, coupled with the widespread use of mobile devices for accessing company data, has underscored the necessity of cloud computing. While embracing the cloud has afforded greater flexibility and work-life balance, it has also raised concerns about network and information security. The proliferation of cloud applications and APIs has left organizations increasingly vulnerable to cyber threats, as evidenced by a slew of high-profile breaches in recent years impacting large and well-known organizations across multiple industries.

Although large corporations have historically been prime targets for cybercriminals, there is a troubling trend of smaller businesses facing heightened risks. Recent data indicates that businesses with annual revenues ranging from $100,000 to $9 million are experiencing a surge in cyber-attacks.

This surge in cyber threats is not confined to specific regions or industries. The interconnected nature of today's digital landscape means that organizations of all sizes, across all sectors, are potential targets. The financial, reputational, and operational consequences of a breach can be devastating, particularly for organizations without dedicated security resources.

Implementing fundamental security practices such as multi-factor authentication (MFA), enhancing awareness of cyber threats among employees, and seeking expert guidance to properly configure cloud environments are critical steps in safeguarding individuals and organizations against cyber threats in the current landscape.

When choosing your cyber-security software, watch for capabilities such as: Identity and Access Solutions (IAS), Role-Based Access Control (RBAC), Single Sign-On (SSO), Adaptive Multi-Factor Authentication (AMFA), and Zero-Trust Architecture.

Protecting your organization can be as simple as working with a company like Metrik Connect Solutions, a boutique, high-service IAM consulting firm that implements identity and access management solutions tailored to your environment and risk profile.

Downloadable Tools

Guides & Checklists

Guide  ·  PDF
Enterprise IAM Deployment Playbook
A step-by-step implementation guide covering IAM tenant setup, authentication policy design, app integration strategy, MFA rollout, and lifecycle management. This is the exact framework our consultants follow on every greenfield engagement. Covers: pre-deployment discovery, architecture decisions, SSO configuration, MFA enforcement tiers, SCIM provisioning, admin access controls, and go-live validation checklists.
Download Free →
Checklist  ·  PDF
IAM Security Health Check: 47-Point Self-Assessment
Benchmark your current identity infrastructure against CIS controls and Zero Trust principles. Organized into seven domains: Authentication Policies, MFA Coverage, Application Integrations, Lifecycle Management, Admin Access Controls, Audit Logging, and Incident Response Readiness. Score each area, identify your highest-risk gaps, and walk away with a prioritized action list to share with your security team.
Download Free →
Watch & Learn

IAM in Action

OAuth 2.0 & OpenID Connect in Plain English

OktaDev's clear, jargon-free breakdown of OAuth 2.0 and OpenID Connect, the two protocols underpinning modern SSO, API authorization, and identity federation. Essential viewing for any IAM practitioner.

Watch on YouTube →

Illustrated Guide to OAuth & OpenID Connect

OktaDev's visual explainer uses illustrated storytelling to demystify how OAuth and OIDC actually work, covering tokens, flows, and real-world use cases. Perfect for teams getting up to speed on modern identity.

Watch on YouTube →

OAuth 2.0 Explained in Simple Terms

ByteByteGo's concise visual deep-dive into OAuth 2.0, covering how authorization flows work, why they matter for identity security, and how access tokens protect your APIs and applications.

Watch on YouTube →

Want Personalized Guidance?

Our free discovery call gives you 30 minutes with a certified Okta architect, tailored to your specific environment and challenges.

Book a Free Discovery Call
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Home / Pricing
Engagement Models

Transparent Pricing.
No Surprises.

Every organization is different, so we structure engagements to match your size, complexity, and goals. All projects begin with a scoping call to ensure the right fit; the tiers below are starting frameworks, not hard limits.

Project Engagements

One-Time Implementation & Advisory

Scoped, fixed-deliverable projects for organizations ready to move fast and need a defined outcome.

Not ready to commit? Start with a free health check: a scorecard and a 30-minute readout, at no cost. Request a free health check →
Starter
Full Health Check Audit
Goes deeper than our free health check: a full, unbiased audit of your Okta deployment with detailed findings and a remediation roadmap.
  • Comprehensive Okta configuration audit
  • 47-point security benchmark scoring
  • Risk-tiered findings report
  • Prioritized remediation roadmap
  • Executive summary presentation
  • 30-day post-delivery support
Get a Quote
Core
Full Implementation
End-to-end Okta deployment, from discovery through go-live, the most common engagement for organizations building their identity program from scratch or migrating platforms.
  • Everything in Health Check
  • Full tenant design & configuration
  • App integrations (SAML, OIDC, SCIM)
  • MFA & authentication policy design
  • User lifecycle automation
  • Admin training & runbooks
  • 90-day hypercare support
Get a Quote
Enterprise
Custom Advisory
Complex, multi-phase programs for large enterprises with existing infrastructure, compliance mandates, and multi-platform environments requiring deep Okta architectural expertise.
  • Everything in Full Implementation
  • Multi-tenant or federated identity design
  • Zero Trust architecture advisory
  • Regulatory compliance alignment (HIPAA, SOC 2, GDPR)
  • Executive stakeholder management
  • Dedicated engagement manager
  • 12-month support SLA
Contact Us
AI Security
Secure AI Foundation
A parallel security track for organizations building with AI agents and LLMs, designed in from day one rather than bolted on before launch.
  • Seven-layer AI security assessment
  • AI threat model & risk register
  • Identity & access controls for AI agents
  • Target architecture & prioritized roadmap
  • Aligned to NIST AI RMF, SAIF & OWASP LLM
  • Discovery-to-architecture option for lighter starts
Get a Quote
Ongoing Support

Managed Services Agreements

For organizations that want a certified Okta expert on retainer, without the overhead of a full-time hire; choose the monthly hour block that matches your team's needs.

MSA: Essentials
10 Hours / Month
Best for lean IT teams that need reliable expert backup for routine Okta administration and reactive support on an as-needed basis.
  • 10 dedicated Okta hours per month
  • App integration support (up to 1–2/month)
  • Monthly Okta health report
  • User lifecycle and access support
  • Incident response assistance
  • 48-hour SLA on critical issues
  • Rollover of unused hours (up to 5 hrs)
Get a Quote
MSA: Professional
20 Hours / Month
The right balance of proactive and reactive coverage for growing organizations managing an expanding Okta environment with regular change activity.
  • 20 dedicated Okta hours per month
  • App integration support (up to 4/month)
  • Dedicated named Okta consultant
  • Monthly health report + security review
  • Proactive policy monitoring & alerts
  • Change management support
  • 24-hour SLA on critical issues
  • Quarterly roadmap review call
Get a Quote
MSA: Enterprise
40 Hours / Month
Your dedicated, full-service Okta team: deep proactive coverage, unlimited integration support, and strategic oversight for complex enterprise environments.
  • 40 dedicated Okta hours per month
  • Unlimited app integration support
  • Senior dedicated Okta consultant
  • Dedicated Slack channel
  • Proactive monitoring, alerts & remediation
  • Full lifecycle management oversight
  • 4-hour SLA on critical issues
  • Monthly + quarterly executive reviews
  • Annual access review execution included
Get a Quote

Not Sure Which Model Fits?

We'll scope the right engagement for your situation in a 30-minute call, no commitment required. Most clients have a clear recommendation within the first conversation.

Schedule a Scoping Call
Metrik Connect MetrikConnect

Certified IAM specialists delivering custom identity security solutions for enterprises of all sizes.

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  • AI Security
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© 2026 Metrik Connect Solutions. All rights reserved.

Home / Partners
Technology Partners

Best-in-Class Platforms.
Expert-Level Implementation.

Metrik Connect partners with the most trusted names in identity security. Our certifications aren't just badges; they represent hundreds of hours of hands-on platform expertise across real-world enterprise deployments.

okta
Premier Consulting Partner
Okta is the #1 ranked enterprise Identity and Access Management platform, trusted by thousands of organizations worldwide. As an Okta Premier Consulting Partner, our team holds active Okta Certified Consultant and Developer certifications and has deployed Okta across dozens of enterprise environments spanning financial services, healthcare, technology, and real estate. Premier status means direct Okta engineering escalation paths and early access to platform roadmap features.
Premier Partner Status
Learn about Okta →
Auth0
Certified Implementation Partner  ·  by Okta
Auth0, now part of Okta, is the leading developer-first identity platform for customer-facing applications. Our Auth0-certified practitioners implement CIAM solutions covering secure login, social identity, passwordless authentication, MFA, and machine-to-machine API security. Auth0 is the right tool when your users are customers, not employees, and we know how to deploy it correctly from day one.
Auth0 Certified
Learn about Auth0 →
Our Philosophy

Certified.
Not Captive.

Our partnerships give us deep platform expertise and direct vendor support access, but they don't drive our recommendations. We're paid by you, not by software vendors, which means every recommendation we make is grounded in what's genuinely right for your environment.

  • Vendor-agnostic discovery and assessment process
  • No platform sales incentives or referral fees
  • Honest guidance on when Okta, Auth0, or a hybrid approach fits best
  • Deep specialization in both workforce IAM and customer identity

Interested in Partnering With Us?

We're open to conversations with complementary technology vendors and channel partners. If you serve enterprise security or IT teams and want to explore a referral or co-delivery relationship, let's talk.

Get in Touch
Metrik Connect MetrikConnect

Certified IAM specialists delivering custom identity security solutions for enterprises of all sizes.

Services

  • AI Security
  • Okta Implementation
  • Managed Services

Company

  • Contact

Legal

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  • Terms of Service
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© 2026 Metrik Connect Solutions. All rights reserved.

Home / Our People
Our People

The Team Behind
Your Identity Security.

Every person at Metrik Connect is a certified Okta practitioner. No generalists, no bench staff learning on your dime; just experienced identity security professionals committed to delivering outcomes.

Spencer Kryczka
Spencer Kryczka
Founder & CEO
Spencer is the Founder and CEO of Metrik Connect Solutions. A Princeton University graduate in Mechanical and Aerospace Engineering with a minor in Robotics and Intelligent Systems, Spencer launched Metrik Connect after pursuing increasingly leadership-oriented roles in IAM software implementation.

At the helm of Metrik Connect, Spencer leads a team of proficient identity security professionals who work closely with client organizations to implement and scale enterprise IAM solutions. A former Division I hockey player for the Princeton Tigers, Spencer brings the same discipline and drive from the ice to every client engagement.
Okta Certified Consultant Okta Certified Developer Auth0 Certified
Harrison Kryczka
harrison.jpg
Harrison Kryczka
Head of Sales & Senior IAM Engineer
Harrison is a seasoned IAM engineer and certified Okta consultant with a notable career in cloud cybersecurity. A graduate of Western University with a Bachelor of Science, Harrison brings a robust academic foundation to Metrik Connect's end-to-end services.

Known for his personalized approach and deep customer dedication, Harrison specializes in implementing secure access solutions and guiding organizations through the complexities of cloud identity security. His communication skills and client-centered mindset honed on rugby and Aussie Rules fields, ensure a positive, productive experience for every client he works with.
Okta Certified Consultant Auth0 Certified
Josh Teves
josh.jpg
Josh Teves
Senior IAM Engineer
Josh is a certified Okta Consultant and IAM specialist with deep expertise in enterprise identity security. He brings a methodical, client-first approach to every engagement, translating complex identity frameworks into practical, secure, and scalable implementations that deliver measurable results.

At Metrik Connect, Josh is recognized for his hands-on technical depth, clear communication, and ability to work closely with both IT teams and executive stakeholders to align identity solutions with broader business objectives.
Okta Certified Consultant Auth0 Certified
Our Bench

A Growing Network of
Certified IAM Experts

Beyond our core team, Metrik Connect draws on a curated network of certified IAM specialists — practitioners with deep Okta and Auth0 experience across financial services, healthcare, technology, and enterprise IT. Every engagement is staffed with the right expertise, regardless of scale or complexity.

100%
Certified Practitioners
Multi-cert
Okta + Auth0 Expertise
50+
Enterprise Deployments
Working with Metrik Connect was always a smooth and easy process that made my team's lives easier. The consultants were easy to work with and thorough in everything they helped us with.
Enterprise IT Leader, Metrik Connect Client

Ready to Work With Us?

Start with a free 30-minute discovery call. We'll assess your current identity posture and walk you through what a right-fit engagement looks like: no pressure, no commitment.

Book a Free Consultation
Metrik Connect MetrikConnect

Certified IAM specialists delivering custom identity security solutions for enterprises of all sizes.

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Home / Contact
Get in Touch

Let's Talk About
Your Identity Program.

Every engagement starts with a conversation. Tell us where you are, and we'll help you figure out where you need to go. No commitment, no pressure.

Contact Info

Ready to connect?

Tell us where your identity or AI security program is stuck. A certified consultant will reply within one business day with a point of view and a clear next step.

Email

contact@metrikconnect.com

LinkedIn

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@MetrikConnect

Response Time

Within 1 business day, with a point of view and a next step

Book a Free Consultation

Message sent! We'll reply within 1 business day with a point of view and a clear next step.
Something went wrong. Please email us directly at contact@metrikconnect.com.

No commitment required. Expect a reply within 1 business day.

Metrik Connect MetrikConnect

Certified IAM specialists delivering custom identity security solutions for enterprises of all sizes.

in 𝕏 f

Services

  • AI Security
  • Okta Implementation
  • IAM Health Checks
  • Managed Services
  • Auth0 & CIAM

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  • Our People
  • Case Studies
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  • Cookie Policy

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contact@metrikconnect.com

Home / Free Health Check
Complimentary · No Obligation

Free Okta & Auth0
Health Check

A certified consultant reviews your tenant across six areas, from MFA coverage to lifecycle automation. You get a scorecard rating each area and a 30-minute readout with the consultant who ran it. There’s no cost and no obligation.

Request Your Health Check
What We Review

Six Areas. One Clear Scorecard.

MFA & Authentication

MFA coverage across users and apps, phishing-resistant factors, and authenticator enrollment.

Sign-On Policies

Global and app-level sign-on rules, session lifetimes, and risk-based conditions.

Application Integrations

SSO and SCIM coverage, legacy or unprotected apps, and integration hygiene.

Lifecycle Automation

Joiner, mover, and leaver flows, HR-driven provisioning, and orphaned accounts.

Admin & Privileged Access

Super admin count, admin role scoping, and protection for privileged accounts.

Non-Human Identities & Logging

API tokens, service accounts, AI agents, and whether your logs reach your SIEM.

How It Works

Three Steps, No Surprises

1

Request

Tell us about your environment. We’ll confirm fit and schedule a short review window.

2

Review

A certified consultant reviews your configuration using read-only admin access. Nothing is changed.

3

Readout

You get a scorecard for each area, your top priorities, and a 30-minute walkthrough with the consultant.

What You Get

Clarity on Where You Stand

  • A scorecard rating each of the six areas
  • Your highest-priority gaps, ranked by risk
  • A 30-minute readout with the consultant who ran it
  • Read-only review, so nothing in your tenant changes
  • No cost, no obligation, no sales pitch

Need the full picture? Our Full Health Check Audit covers 47 controls with a detailed findings report and remediation roadmap.

Request Your Free Health Check

Request received. We’ll reply within 1 business day to schedule your review.
Something went wrong. Please email contact@metrikconnect.com.

© 2026 Metrik Connect Solutions. All rights reserved.

Privacy  ·  Terms  ·  Your Privacy Choices  ·  Contact

Home / Privacy Policy
Legal

Privacy Policy

Effective October 5, 2026. How Metrik Connect Solutions collects, uses, and protects information through metrikconnect.com.

Who we are

Metrik Connect Solutions (“Metrik Connect,” “we,” “us”) is an identity and AI security consultancy based in Calgary, Alberta, Canada. This policy covers personal information collected through metrikconnect.com (the “Site”). Questions can be sent to contact@metrikconnect.com.

Information we collect

  • Contact form: your name, work email, company, the service you’re interested in, and any message you send.
  • Gated resources: your work email when you request an article or downloadable guide.
  • Live chat: any details you share in a chat conversation, along with basic technical information needed to run the chat.
  • Usage data: pages visited, approximate location, device and browser type, and referring site, collected through analytics cookies.

How we use it

We use this information to respond to inquiries, deliver the resources you request, follow up about services you’ve asked about, understand how the Site is used, and improve it. We do not sell personal information, and we do not use it for purposes unrelated to those described here.

Service providers

We rely on a small number of third parties to operate the Site. Each processes information on our behalf under its own privacy terms:

  • Formspree: receives and stores contact form and gated-resource submissions.
  • Google Analytics: measures Site traffic and usage.
  • Crisp: provides the live chat widget.
  • GoDaddy: hosts the Site, which involves standard server logs.

Some of these providers store data outside Canada, including in the United States, where it may be subject to local laws.

Cookies

The Site uses cookies and similar technologies for analytics (Google Analytics) and live chat (Crisp). Analytics cookies are only set if you accept them in the privacy choices banner, and you can change your choice anytime using the “Your Privacy Choices” link in the footer. We also use your browser’s session storage to remember, for the current visit only, that you’ve already provided your email for gated content. You can block or delete cookies in your browser settings; the Site will still work, though chat may not.

Retention

We keep inquiry and resource-request information for as long as needed to respond and maintain our business relationship, and delete or anonymize it when it’s no longer needed. Analytics data is retained according to our Google Analytics settings.

Your rights

Depending on where you live, including under Canada’s PIPEDA, the EU and UK GDPR, and California’s CCPA/CPRA, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To make a request, email contact@metrikconnect.com. We’ll respond within the time required by applicable law.

Security

Security is our business, and we apply reasonable administrative, technical, and physical safeguards to the information we hold. No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it.

Reporting a security issue

If you believe you’ve found a security vulnerability in the Site, please email contact@metrikconnect.com with “Security Disclosure” in the subject line and enough detail for us to reproduce it. Please give us a reasonable chance to fix the issue before disclosing it publicly, and don’t access or modify data that isn’t yours while testing. We appreciate responsible disclosure.

Children

The Site is intended for business audiences and is not directed to children. We do not knowingly collect information from anyone under 16.

Changes

We may update this policy from time to time. The effective date at the top shows when it was last revised.

© 2026 Metrik Connect Solutions. All rights reserved.

Privacy  ·  Terms  ·  Your Privacy Choices  ·  Contact

Home / Terms of Service
Legal

Terms of Service

Effective October 5, 2026. The terms that apply when you use metrikconnect.com.

Using this site

By accessing metrikconnect.com (the “Site”), operated by Metrik Connect Solutions, you agree to these terms. If you don’t agree, please don’t use the Site.

Information only, not professional advice

Articles, guides, checklists, and other content on the Site are provided for general information. They are not a substitute for an assessment of your specific environment, and following them does not create a client relationship. Professional services are provided only under a separate written agreement.

Intellectual property

The Site and its content, including text, graphics, logos, and downloadable materials, are owned by Metrik Connect Solutions or its licensors. You may view and download content for your own internal, non-commercial use. You may not republish, sell, or create derivative works from it without our written permission. Okta, Auth0, and other product names are trademarks of their respective owners and are used for identification only.

Acceptable use

Please don’t misuse the Site. That includes attempting to gain unauthorized access, interfering with its operation, submitting false or malicious information through its forms, or scraping it in a way that burdens our systems. Good-faith security research reported under our disclosure guidelines is welcome.

Third-party links and services

The Site links to and uses third-party sites and tools, such as YouTube videos, vendor websites, live chat, and form processing. We aren’t responsible for their content or practices.

Disclaimer

The Site is provided “as is” and “as available.” To the extent permitted by law, we make no warranties, express or implied, about its accuracy, availability, or fitness for a particular purpose.

Limitation of liability

To the extent permitted by law, Metrik Connect Solutions will not be liable for any indirect, incidental, special, or consequential damages, or any loss of data, revenue, or profits, arising from your use of the Site or its content.

Governing law

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there, and any dispute will be heard in the courts of Alberta.

Changes and contact

We may update these terms from time to time; the effective date above shows the latest version. Questions? Email contact@metrikconnect.com.

© 2026 Metrik Connect Solutions. All rights reserved.

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